Intakes (post April 2025)

Working with families in contact with Child Safety

Child Safety focusses on engaging with families earlier and where appropriate, keeping children and young people safely at home.

In April 2025, the department introduced the Enhanced Intake and Assessment Approach (EIAA) to improve how we respond to and support families and children at intake and during assessments. The EIAA aims to provide families with earlier assessment of need and opportunities to access targeted support to increase safety and resolve concerns.

This page provides an overview of the new approach and explains how the department will measure its performance under the EIAA.

The introduction of the EIAA has resulted in changes to reporting and performance measures to align with the new response pathways and practice. As a result, some measures are no longer directly comparable to previous data, leading to time series breaks. The table below provides more details on these changes.

Overview of the Enhanced Intake and Assessment Approach (EIAA)

The Enhanced Intake and Assessment Approach (EIAA) introduces a modern, flexible and proportionate way of working with families. The new approach focuses on providing earlier assessment of family needs and offering targeted support to address identified concerns. For children at significant risk of harm, investigative approaches continue to be used.

Regional Intake Services (RIS) remain the primary point of contact for receiving child protection concerns from community members, service providers, government and non-government agencies. Two additional response pathways at intake - Active Support Response and Safety and Support Response - enable RIS to offer earlier help and support to families and facilitate access to support services to address the family’s needs.

Active Support Response

An Active Support Response is an early intervention for families where concerns do not meet the threshold for a notification, but the family could benefit from a targeted referral for support to a secondary or other support service.

How it works:

  • RIS contacts parents to discuss the concerns and offer help and support.
  • With the parents’ consent, RIS facilitates targeted referrals for the family to appropriate support services.
  • Aboriginal and Torres Strait Islander families are connected with culturally appropriate services.

Safety and Support Response

A Safety and Support Response is a sub-set of the Standard Response (see below). It is a response to a notification that can be considered when the criteria for a Standard Response are met and there are identified strengths in the family, the child is visible within their community such as at school and it is considered appropriate for an Assessment Service Connect (ASC) provider to engage with the family without Child Safety assessing the child’s immediate safety.

How it works:

  • RIS confirms that an ASC provider has the capacity to accept a referral.
  • RIS discusses the concerns with the family and seeks their consent to facilitate a referral to the ASC provider.
  • The ASC provider engages with the family independently of Child Safety.
  • The ASC provider visits the family at home, assesses the family’s needs and connects them with appropriate and targeted supports to address identified risk factors.

Summary of previous and new measures

The table below outlines the changes to performance measures under the EIAA, including which measures have been continued, superseded, or replaced.

Previous measureStatus Previous measureNew measureDefinition
Distinct children subject to an intake Continues Distinct children subject to an intake Counts each child involved in an intake during the period. Each child is counted only once, regardless of the number of intakes they are part of. There is no time series break for this measure.
Intakes received Superseded Household intakes Previously, each child in a household was counted individually for every intake. For example, if an intake involved 4 children, it was counted as 4 intakes.

Now, one intake is counted per household, regardless of the number of children involved. This provides a clearer picture of the number of concerns received.

Distinct children subject to a child concern report Continues Distinct children subject to a child concern report Counts each child in an intake that was screened as a child concern report during the period. Each child is counted only once, regardless of the number of child concern reports they are part of. There is no time series break for this measure.
Child concern reports received Superseded Household intakes screened as child concern report Previously, each child in a household was counted individually for every child concern report.

Now, one child concern report is counted per household, regardless of the number of children involved. This provides a more accurate reflection of the number of concerns received.

Distinct children subject to a notification Continues Distinct children subject to a notification Counts each child involved in an intake screened as a notification during the period. Each child is counted only once, regardless of the number of notifications they are part of. There is no time series break for this measure.
Notifications received Superseded Household intakes screened as notifications Previously, each child in a household was counted individually for every notification.

Now, one notification is counted per household, regardless of the number of children involved. This provides a clearer picture of the volume of demand received.

HOUSEHOLD INTAKES

Household intakes by intake type

Intake type14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes21,47547,45673,693102,103108,741
    Household intakes screened as a child concern report 14,647 33,232 51,548 71,22876,406
    Household intakes screened as a notification 6,828 14,224 22,145 30,87532,335

Household intakes by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander status 14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes21,47547,45673,693102,103108,741
    Aboriginal and/or Torres Strait Islander(a) 6,607 14,776 23,173 32,59135,178
    Non-Aboriginal and/or Torres Strait Islander(b) 14,868 32,680 50,520 69,51273,563

Household intakes by intake source

Intake source14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes21,47547,45673,693102,103108,741
    Subject child 42 114 191 259295
    Parent/guardian 2,179 4,940 7,633 10,87811,560
    Sibling 21 39 58 7774
    Other relative 1,039 2,281 3,603 5,2415,617
    Friend/neighbour 694 1,535 2,443 3,6583,984
    Health sources 3,106 6,661 10,456 14,43115,038
    School personnel 6,510 13,989 21,259 28,99430,791
    Early childhood personnel(c) 63 246 364 608794
    Police 2,331 5,180 8,561 11,89412,792
    Departmental officer 331 784 1,177 1,5811,685
    Non-government organisation 2,611 6,000 9,369 13,04514,132
    Anonymous 403 907 1,384 1,9051,980
    Other(c) 1,986 4,454 6,638 9,1019,722
    Not stated 159 326 557 431277

Notes:
1. Includes all household intake data recorded since the introduction of Unify (which can include household intakes received prior to April 14 but recorded in the new system) and will be cumulative each quarter until a full 12 months of data is available.  
2. A household intake count is not comparable to previous intake counts.  This new measure counts each household intake once regardless of the number of subject children it includes.  If a household has received multiple intakes in a reference period for the same or new concerns each household intake is counted separately.  
3. The department transitioned to a new client management system (Unify) in April 2025 which requires rebuilding datasets for reporting purposes. Potential data integrity issues may emerge as Unify matures and interrelated datasets are rebuilt. As a result, data for the period June 2025 onwards may be subject to correction to maintain accuracy and transparency.

(a) Aboriginal and/or Torres Strait Islander: Includes households where at least one subject child is identified as Aboriginal and/or Torres Strait Islander.  
(b) Non-Aboriginal and/or Torres Strait Islander: Includes households where all subject children are identified as non-Aboriginal and/or Torres Strait Islander children or whose Aboriginal and/or Torres Strait Islander status is unknown or not stated.
(c) With the introduction of Unify the early childhood personnel source is only available for recording in Unify for mandatory reporters.  Non-mandatory early childhood personnel reports are included in ‘Other’.

HOUSEHOLD INTAKES SCREENED AS A CHILD CONCERN REPORT

Household intakes screened as a child concern report by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander status14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes screened as a child concern report14,64733,23251,54871,22876,406
    Aboriginal and/or Torres Strait Islander(a) 4,209 9,707 15,279 21,43923,444
    Non-Aboriginal and/or Torres Strait Islander(b) 10,438 23,525 36,26949,78952,962

Household intakes screened as a child concern report by intake source

Intake source14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes screened as a child concern report14,64733,23251,54871,22876,406
    Subject child 25 58 102 141159
    Parent/guardian 1,892 4,335 6,669 9,46310,054
    Sibling 11 24 40 5250
    Other relative 733 1,602 2,535 3,6793,972
    Friend/neighbour 483 1,068 1,708 2,5262,791
    Health sources 1,882 4,119 6,504 8,9539,364
    School personnel 4,622 10,265 15,609 21,30222,822
    Early childhood personnel(c) 40 175 261 433582
    Police 1,203 2,796 4,640 6,4487,016
    Departmental officer 182 430 653 880942
    Non-government organisation 1,709 4,100 6,445 8,9589,834
    Anonymous 298 680 1,044 1,4111,461
    Other(c) 1,467 3,347 4,934 6,6737,146
    Not stated 100 233 404 309213

Notes:
1. Includes all household intakes screened and recorded as a child concern report since the introduction of Unify (which can include household intakes received prior to April 14 but recorded in the new system) and will be cumulative each quarter until a full 12 months of data is available.  
2. The household intake screened as a child concern report count is not comparable to previous child concern report counts.  This new measure counts each household intake screened as a child concern report once regardless of the number of subject children it includes.  If a household has received multiple intakes in a reference period for the same or new concerns each household intake is counted separately.  
3. The department transitioned to a new client management system (Unify) in April 2025 which requires rebuilding datasets for reporting purposes. Potential data integrity issues may emerge as Unify matures and interrelated datasets are rebuilt. As a result, data for the period June 2025 onwards may be subject to correction to maintain accuracy and transparency.

(a) Aboriginal and/or Torres Strait Islander: Includes households where at least one subject child is identified as Aboriginal and/or Torres Strait Islander.  
(b) Non-Aboriginal and/or Torres Strait Islander: Includes households where all subject children are identified as non-Aboriginal and/or Torres Strait Islander children or whose Aboriginal and/or Torres Strait Islander status is unknown or not stated.
(c) With the introduction of Unify the early childhood personnel source is only available for recording in Unify for mandatory reporters.  Non-mandatory early childhood personnel reports are included in ‘Other’.

HOUSEHOLD INTAKES SCREENED IN AS A NOTIFICATION

Household intakes screened as a notification by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander status14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes screened as a notification6,82814,22422,14530,87532,335
    Aboriginal and/or Torres Strait Islander(a) 2,398 5,069 7,894 11,15211,734
    Non-Aboriginal and/or Torres Strait Islander(b) 4,430 9,155 14,251 19,72320,601

Household intakes screened as a notification by intake source

Intake source14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes screened as a notification6,82814,22422,14530,87532,335
    Subject child 17 56 89 118136
    Parent/guardian 287 605 964 1,4151,506
    Sibling 10 15 18 2524
    Other relative 306 679 1,068 1,5621,645
    Friend/neighbour 211 467 735 1,1321,193
    Health sources 1,224 2,542 3,952 5,4785,674
    School personnel 1,888 3,724 5,650 7,6927,969
    Early childhood personnel(e) 23 71 103 175212
    Police 1,128 2,384 3,921 5,4465,776
    Departmental officer 149 354 524 701743
    Non-government organisation 902 1,900 2,924 4,0874,298
    Anonymous 105 227 340 494519
    Other(e) 519 1,107 1,704 2,4282,576
    Not stated 59 93 153 12264

Household intakes screened as a notification by response decision(c)(d)

Notification response decision14 Apr 2025
to 30 Jun 2025
14 Apr 2025
to 30 Sep 2025
14 Apr 2025
to 31 Dec 2025
14 Apr 2025
to 31 Mar 2026
Year ending
30 Jun 2026
Household intakes screened as a notification6,82814,22422,14530,87532,335
    Priority response 4,130 8,937 13,751 19,37720,964
    Standard response 2,694 5,277 8,365 11,41711,219
    Safety and support response 4 10 29 81152

Notes:
1. Includes all household intakes screened and recorded as a notification since the introduction of Unify (which can include household intakes received prior to April 14 but recorded in the new system) and will be cumulative each quarter until a full 12 months of data is available.  
2. The household intake screened as a notification count is not comparable to previous notification counts.  This new measure counts each household intake screened as a notification once regardless of the number of subject children it includes.  If a household has received multiple intakes in a reference period for the same or new concerns each household intake is counted separately.  
3. The department transitioned to a new client management system (Unify) in April 2025 which requires rebuilding datasets for reporting purposes. Potential data integrity issues may emerge as Unify matures and interrelated datasets are rebuilt. As a result, data for the period June 2025 onwards may be subject to correction to maintain accuracy and transparency.

(a) Aboriginal and/or Torres Strait Islander: Includes households where at least one subject child is identified as Aboriginal and/or Torres Strait Islander.  
(b) Non-Aboriginal and/or Torres Strait Islander: Includes households where all subject children are identified as non-Aboriginal and/or Torres Strait Islander children or whose Aboriginal and/or Torres Strait Islander status is unknown or not stated.
(c) With the introduction of the Enhanced Intake and Assessment Approach household intakes screened as a notification may be responded to via a priority response (assesses a child or an unborn child’s need for protection), standard response (assesses a child’s immediate safety and the family’s support needs) or a safety and support response (involves referring the family to an early intervention service).  
(d) Includes the approved intake response decision.  Note these decisions can change during the assessment e.g. a standard response can be escalated to a priority response.
(e) With the introduction of Unify the early childhood personnel source is only available for recording in Unify for mandatory reporters.  Non-mandatory early childhood personnel reports are included in ‘Other’.

DISTINCT CHILDREN SUBJECT TO AN INTAKE

Distinct children subject to an intake by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander statusYear ending
30 Jun 2025
Year ending
30 Sep 2025
Year ending
31 Dec 2025
Year ending
31 Mar 2026
Year ending
30 Jun 2026
Distinct children subject to an intake91,45193,93095,63899,979102,584
    Aboriginal and/or Torres Strait Islander23,70824,35124,95426,45127,374
    Non-Aboriginal and/or Torres Strait Islander(a)67,74369,57970,68473,52875,210

Distinct children subject to an intake by age grouping

Age groupingYear ending
30 Jun 2025
Year ending
30 Sep 2025
Year ending
31 Dec 2025
Year ending
31 Mar 2026
Year ending
30 Jun 2026
Distinct children subject to an intake91,45193,93095,63899,979102,584
    Unborn2,5262,5782,6932,8732,990
    0 to 420,41420,80820,96821,75522,156
    5 to 926,77227,56328,02128,98929,574
    10 to 1428,22428,92629,52331,11432,071
    15 to 1713,30813,78414,07314,78715,359
    Unknown207271360461434

Rate of children subject to an intake by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander statusYear ending
30 Jun 2022
Year ending
30 Jun 2023
Year ending
30 Jun 2024
Year ending
30 Jun 2025
Year ending
30 Jun 2026
Rate per 1,000 children (0-17 years of age)(b)65.569.170.272.881.3
    Aboriginal and/or Torres Strait Islander172.9187.5193.0196.4222.9
    Non-Aboriginal and/or Torres Strait Islander(a)54.556.857.559.966.3

Notes:
1.Data is for the year ending the reference date (12 months of data).  Includes intakes received during the reference period that were recorded in either the previous client management system ICMS or the new Unify system.  
2.If a child was subject to both an approved notification and an approved child concern report they are counted only once according to their first intake type.
3.The department transitioned to a new client management system (Unify) in April 2025 which requires rebuilding datasets for reporting purposes. Potential data integrity issues may emerge as Unify matures and interrelated datasets are rebuilt. As a result, data for the period June 2025 onwards may be subject to correction to maintain accuracy and transparency.

(a)Includes non-Aboriginal and/or Torres Strait Islander children and children whose Aboriginal and/or Torres Strait Islander status is unknown or not stated.
(b)Rate per 1,000 children refers to the number of children subject to an intake (excluding unborn children) divided by the population of children and young people aged 0-17 years of age.  Population data is sourced from the Australian Bureau of Statistics (ABS) and is based on estimated resident population for Queenslanders aged 0-17 years, as at 30 June of the previous year.

DISTINCT CHILDREN SUBJECT TO A CHILD CONCERN REPORT

Distinct children subject to a child concern report by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander statusYear ending
30 Jun 2025
Year ending
30 Sep 2025
Year ending
31 Dec 2025
Year ending
31 Mar 2026
Year ending
30 Jun 2026
Distinct children subject to a child concern report69,50474,37277,82882,79085,630
    Aboriginal and/or Torres Strait Islander17,46618,82220,11821,80722,703
    Non-Aboriginal and/or Torres Strait Islander(a)52,03855,55057,71060,98362,927

Distinct children subject to a child concern report by age grouping

Age groupingYear ending
30 Jun 2025
Year ending
30 Sep 2025
Year ending
31 Dec 2025
Year ending
31 Mar 2026
Year ending
30 Jun 2026
Distinct children subject to a child concern report69,50474,37277,82882,79085,630
    Unborn1,1381,3081,4611,6691,755
    0 to 414,51915,63216,32017,38117,880
    5 to 920,77522,21223,14024,30725,031
    10 to 1422,24923,57124,67926,38127,366
    15 to 1710,66411,42711,93612,68013,257
    Unknown159222292372341

Notes:
1.Data is for the year ending the reference date (12 months of data).  Includes intakes received that were screened in as a child concern report during the reference period that were recorded in either the previous client management system ICMS or the new Unify system.  
2.If a child was subject to more than one approved child concern report they are counted only once according to their first approved child concern report.
3.The department transitioned to a new client management system (Unify) in April 2025 which requires rebuilding datasets for reporting purposes. Potential data integrity issues may emerge as Unify matures and interrelated datasets are rebuilt. As a result, data for the period June 2025 onwards may be subject to correction to maintain accuracy and transparency.

(a)Includes non-Aboriginal and/or Torres Strait Islander children and children whose Aboriginal and/or Torres Strait Islander status is unknown or not stated.

DISTINCT CHILDREN SUBJECT TO A NOTIFICATION

Distinct children subject to a notification by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander statusYear ending
30 Jun 2025
Year ending
30 Sep 2025
Year ending
31 Dec 2025
Year ending
31 Mar 2026
Year ending
30 Jun 2026
Distinct children subject to a notification40,11540,56142,09145,03945,887
    Aboriginal and/or Torres Strait Islander12,51912,82213,33114,38414,807
    Non-Aboriginal and/or Torres Strait Islander(a)27,59627,73928,76030,65531,080

Distinct children subject to a notification by age grouping

Age groupingYear ending
30 Jun 2025
Year ending
30 Sep 2025
Year ending
31 Dec 2025
Year ending
31 Mar 2026
Year ending
30 Jun 2026
Distinct children subject to notification40,11540,56142,09145,03945,887
    Unborn1,7011,7261,8421,9352,008
    0 to 410,29910,24610,42410,98511,057
    5 to 911,49911,64712,05912,81112,890
    10 to 1411,61311,80512,34413,36213,721
    15 to 174,9415,0675,3165,7986,053
    Unknown6270106148158

Rate of children subject to a notification by Aboriginal and/or Torres Strait Islander status

Aboriginal and/or Torres Strait Islander statusYear ending
30 Jun 2022
Year ending
30 Jun 2023
Year ending
30 Jun 2024
Year ending
30 Jun 2025
Year ending
30 Jun 2026
Rate per 1,000 children (0-17 years of age)(b)22.924.328.231.535.8
    Aboriginal and/or Torres Strait Islander77.681.991.4102.2118.8
    Non-Aboriginal and/or Torres Strait Islander(a)17.318.421.724.127.1

Notes:
1.Data is for the year ending the reference date (12 months of data).  Includes intakes received that were screened in as a notification during the reference period that were recorded in either the previous client management system ICMS or the new Unify system.  
2.If a child was subject to more than one approved notification they are counted only once according to their first approved notification.
3.The department transitioned to a new client management system (Unify) in April 2025 which requires rebuilding datasets for reporting purposes. Potential data integrity issues may emerge as Unify matures and interrelated datasets are rebuilt. As a result, data for the period June 2025 onwards may be subject to correction to maintain accuracy and transparency.

(a)Includes non-Aboriginal and/or Torres Strait Islander children and children whose Aboriginal and/or Torres Strait Islander status is unknown or not stated.
(b)Rate per 1,000 children refers to the number of children subject to a notification (excluding unborn children) divided by the population of children and young people aged 0-17 years of age.  Population data is sourced from the Australian Bureau of Statistics (ABS) and is based on estimated resident population for Queenslanders aged 0-17 years, as at 30 June of the previous year.